In this article I will show you first of all, why you need a customer support chatbot, and then I will show you how to create one that can evolve in time from continuous interaction with your users.

So, why do you need a customer support chatbot?

Hiring staff to handle customer support sometimes isn't an option for small businesses, but that doesn't mean that you should handle that task and waste your precious time answering inquiries.

With the new AI technology you can very easily create a chatbot that can automate ~80% of that task for you. This chatbot will learn the questions that it didn't have an answer for, so you can later respond to. And eventually, overtime you will have a chatbot that will answer all the questions related to your business.

This way you can use your time doing the most important thing, making money, and growing your business. Let the bot handle the rest!
Also, you can add extra functionality to the bot and make it generate leads for you aswel. More on how to do that I covered here.

So let's start! For this project you will need a Botpress account that you can basically obtain for free.

This tutorial will be structured in two parts. Enjoy!

Botpress Template Download:

Now that you've learned the first part, now is time for the second:

Second Botpress Template Download:

Congratulations! You've done an amazing job!

But if you need more help you can always count on us!